Difference between revisions of "Help Desk"

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==Scenario==
 
==Scenario==
 
A software company has been successful in selling its products to a number of customer organisations, and there is now a high demand for technical support. There is already a system in place for logging support calls taken over the telephone and assigning them to engineers, but it is based on a series of spreadsheets. With the growing volume of data, using the spreadsheet system is becoming slow, and there is a significant risk that errors will be made.
 
A software company has been successful in selling its products to a number of customer organisations, and there is now a high demand for technical support. There is already a system in place for logging support calls taken over the telephone and assigning them to engineers, but it is based on a series of spreadsheets. With the growing volume of data, using the spreadsheet system is becoming slow, and there is a significant risk that errors will be made.
[File:helpdesk.png]
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[[File:helpdesk.png]]
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*[[Help Desk]]
 
*[[Help Desk]]
 
*[[Helpdesk Easy Questions]]
 
*[[Helpdesk Easy Questions]]
 
*[[Helpdesk Medium Questions]]
 
*[[Helpdesk Medium Questions]]
 
*[[Helpdesk Hard Questions]]
 
*[[Helpdesk Hard Questions]]

Revision as of 14:04, 20 October 2017

Scenario

A software company has been successful in selling its products to a number of customer organisations, and there is now a high demand for technical support. There is already a system in place for logging support calls taken over the telephone and assigning them to engineers, but it is based on a series of spreadsheets. With the growing volume of data, using the spreadsheet system is becoming slow, and there is a significant risk that errors will be made.

File:Helpdesk.png